Business Model Disclosure
PHILMAN believes customers should understand who they are buying from, where orders are fulfilled and who is responsible when support is needed.
Business at a glance
- Store: PHILMAN
- Operator: NOVAPRIME LLC
- Business model: Online direct-to-consumer fashion retail
- Products: Clothing, footwear and accessories
- Market served: United Kingdom only
- Currency: Pounds sterling (GBP)
- Standard UK delivery: Free
How an order works
- You place an order. Orders are placed securely through philmanwear.com and an order confirmation is sent by email.
- We process it. PHILMAN normally processes orders within 1–3 business days.
- Our partner fulfils it. Products are prepared and dispatched by our third-party fulfilment partners in China. Orders are not dispatched from our Wyoming addresses.
- Your order is delivered. Delivery after dispatch normally takes 5–10 business days. Total estimated delivery time, including processing, is 6–13 business days.
What PHILMAN is responsible for
PHILMAN manages the product catalogue, pricing, website, checkout, customer service, order coordination, returns and refunds. Although a fulfilment partner prepares and dispatches the parcel, PHILMAN remains the retailer responsible for your order from purchase through after-sales support.
Product sourcing and fulfilment
PHILMAN does not own factories or manufacture every product from scratch. We select products supplied by third-party manufacturers and fulfilment partners. This direct-to-consumer model allows us to offer a broader selection without operating a public retail shop or domestic warehouse.
Tracking information is emailed after dispatch when it becomes available. Customers will not be asked to pay unexpected customs or import charges at delivery.
Returns and refunds
Eligible products may be returned within 30 days after delivery. Products must be unused, unworn and in their original condition, with tags and original packaging, together with proof of purchase. Customers pay return postage for change-of-mind, wrong-size and unwanted-item returns. If an item arrives faulty, damaged or incorrect, contact us promptly so we can arrange an appropriate resolution without charging return postage. We do not charge a restocking fee.
Approved refunds are issued to the original payment method within 10 business days after the returned item is received, inspected and approved.
Designated return facility
No. 2, Floor 7, Building 4, Xiaopeng Motors
No. 300 Beiyuan Road, Beiyuan Street
Yiwu, Zhejiang Province 322000
China
Contact us and obtain written approval before shipping any return. Do not send returns to either Wyoming address. Full conditions are in our Return and Refund Policy.
Business addresses
Registered business mailing address:
NOVAPRIME LLC
5830 E 2nd St, STE 7000 #31244
Casper, WY 82609
United States
Business operational address:
1461 Trojan Dr
Casper, WY 82609
United States
PHILMAN is an online-only retailer. These addresses are not public retail shops, warehouses or return facilities.
Contact PHILMAN
Email: support@philmanwear.com
Phone: +1 650-912-5185
Support hours: Monday–Friday, 9:00 AM–5:00 PM UK Time
If you have a question about a product, order, delivery or return, contact PHILMAN directly and include your order number when applicable.