Refund policy
Last updated: 3 September 2026
PHILMAN accepts eligible return requests made within 30 days after the customer receives the item.
Return eligibility
The item must be unused, unworn and in the same condition in which it was received, with all original tags and packaging. A receipt or other proof of purchase is required.
How to request a return
Email support@philmanwear.com with your order number, the item you wish to return and the reason for the return. Wait for written approval and return instructions before shipping. Returns sent without authorisation may not be accepted.
Return address
Approved returns must be sent to:
PHILMAN Returns
No. 2, Floor 7, Building 4, Xiaopeng Motors
No. 300 Beiyuan Road, Beiyuan Street
Yiwu, Zhejiang Province 322000
China
Return destination country: China. This is our designated return facility. Do not send returns to our registered business mailing address or operational address.
Return shipping costs
Customers are responsible for arranging and paying return postage for change-of-mind, wrong-size and unwanted-item returns. International return postage to China may apply, so customers should review the carrier’s cost before shipping. If an item arrives faulty, damaged or incorrect, contact us promptly and PHILMAN will arrange an appropriate resolution without charging the customer return postage. PHILMAN does not charge restocking or refund-processing fees.
Damaged, defective or incorrect items
Inspect your order when it arrives. Contact us promptly with your order number and clear photographs if the item is defective, damaged or incorrect so that we can assess the issue and make it right.
Non-returnable items
Custom or personalised goods, personal-care products, hazardous materials, gift cards and products clearly marked as final sale before purchase cannot be returned, except where required by applicable law. Contact us before ordering if you are unsure whether an item is eligible.
Order cancellations
Contact us as soon as possible if you wish to cancel an order. We can cancel an order only before fulfilment begins. Once fulfilment has started, the order must be handled under the return process after delivery.
Exchanges
We accept eligible exchanges for another available size or colour within the same 30-day return period. Contact us before returning the item. If the requested replacement is unavailable, we will process an eligible refund and you may place a new order.
Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since approval, please contact us.
Nothing in this policy limits rights provided by applicable United Kingdom consumer law.
Contact information
Email: support@philmanwear.com
Phone: +1 650-912-5185
Support hours: Monday–Friday, 9:00 AM–5:00 PM UK Time
Store: PHILMAN
Operator: NOVAPRIME LLC
Registered business mailing address: 5830 E 2nd St, STE 7000 #31244, Casper, WY 82609, United States
Business operational address: 1461 Trojan Dr, Casper, WY 82609, United States
The registered business mailing address and operational address are not public retail shops, warehouses or return facilities.