Terms of service
Last updated: 3 September 2026
Overview
PHILMAN is an online fashion retailer operated by NOVAPRIME LLC. Throughout these terms, “PHILMAN”, “we”, “us” and “our” refer to PHILMAN and NOVAPRIME LLC. By visiting philmanwear.com or purchasing from us, you agree to these Terms of Service and the policies referenced here.
Online store use
You must be legally able to enter a purchase contract in your place of residence. You may not use our website, products or services for an unlawful purpose, transmit malicious code or interfere with the security or operation of the website.
Products and information
We aim to present product descriptions, images, colours, materials, sizing, prices and availability accurately. Screen settings can affect colour appearance. Measurements can vary slightly where stated. We may correct genuine errors, update information, limit quantities or discontinue products.
Orders
Submitting an order is an offer to purchase. An order is accepted only after payment is authorised and we send an order confirmation. We may refuse, limit or cancel an order for reasonable reasons, including suspected fraud, pricing errors or stock unavailability. Cancellation requests can be accepted only before fulfilment begins.
Prices and payment
Prices on philmanwear.com are displayed and charged in pounds sterling (GBP). The price confirmed at checkout applies to the order. Payment is processed through Shopify’s secure checkout and the payment provider selected at checkout. The methods displayed at checkout are the available options for that transaction.
Shipping and fulfilment
We currently accept orders only for delivery within the United Kingdom. Standard UK delivery is free. Orders are normally processed within 1–3 business days and dispatched by third-party fulfilment partners in China. Delivery after dispatch normally takes 5–10 business days, for an estimated total of 6–13 business days. Please read our Shipping Policy and Business Model Disclosure for details.
Returns, exchanges and refunds
Eligible return requests may be made within 30 days after delivery. Conditions, exclusions, return-postage responsibility, cancellations, exchanges and refund timing are governed by our Return and Refund Policy. Approved returns are sent to our designated return facility in Yiwu, Zhejiang Province, China. Customers must contact us for approval before sending any return. Nothing in these terms limits rights that cannot legally be excluded under applicable United Kingdom consumer law.
Intellectual property
Unless otherwise stated, PHILMAN website content, branding, text, graphics and original media are owned by or licensed to NOVAPRIME LLC and may not be reproduced or commercially exploited without permission.
Third-party services
Our store is powered by Shopify and uses third-party payment, fulfilment, delivery, analytics and customer-service providers. Their services may be governed by additional terms. We are not responsible for the content or practices of third-party websites linked from our store.
Privacy
Personal information is handled according to our Privacy Policy.
Disclaimer and liability
To the extent permitted by law, products and services are provided without warranties beyond those required by applicable consumer law. Nothing in these terms excludes or limits rights or liability that cannot legally be excluded or limited.
Changes
We may update these terms by publishing a revised version on this page. The latest revision date appears at the top.
Contact information
Email: support@philmanwear.com
Phone: +1 650-912-5185
Support hours: Monday–Friday, 9:00 AM–5:00 PM UK Time
Store: PHILMAN
Operator: NOVAPRIME LLC
Registered business mailing address: 5830 E 2nd St, STE 7000 #31244, Casper, WY 82609, United States
Business operational address: 1461 Trojan Dr, Casper, WY 82609, United States
The registered business mailing address and operational address are not retail shops or return facilities. Approved returns must be sent to the return address stated in our Return and Refund Policy.