FAQ
Orders and delivery
Where do you deliver?
We currently accept orders only for delivery addresses in the United Kingdom.
How much is delivery?
Standard delivery is free on every UK order.
Where is my order dispatched from?
Orders are prepared and dispatched by our third-party fulfilment partners in China. They are not dispatched from our Wyoming addresses. PHILMAN remains responsible for your order and customer support.
How long does delivery take?
Orders are normally processed within 1–3 business days. Delivery after dispatch normally takes 5–10 business days, for an estimated total of 6–13 business days.
Will I pay customs or import charges?
No. Customers will not be asked to pay unexpected import or customs charges at delivery.
How do I track my order?
We email tracking information when it becomes available. You can also use the Track Your Order link on our website.
Returns, exchanges and refunds
Can I return an item?
Eligible items may be returned within 30 days after delivery. The item must be unused, unworn and in its original condition, with tags and original packaging, and you must provide proof of purchase. Contact us and receive written approval before returning anything.
Approved returns are sent to No. 2, Floor 7, Building 4, Xiaopeng Motors, No. 300 Beiyuan Road, Beiyuan Street, Yiwu, Zhejiang Province 322000, China. Do not send returns to our Wyoming addresses. See our Return and Refund Policy.
Who pays return postage?
Customers pay return postage for change-of-mind, wrong-size and unwanted-item returns. International postage to China may apply. If an item arrives faulty, damaged or incorrect, contact us promptly and PHILMAN will arrange an appropriate resolution without charging return postage. We do not charge a restocking fee.
Can I exchange an item?
Yes. Eligible items can be exchanged for another available size or colour within the same 30-day period. Contact us before returning the item. If the requested replacement is unavailable, we will process an eligible refund and you may place a new order.
When will I receive my refund?
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
Payments
Which payment methods do you accept?
Prices are displayed and charged in pounds sterling (GBP). Eligible debit and credit cards, PayPal and supported digital wallets may be available. The payment methods displayed at checkout are the authoritative options for that order and can vary by device, browser and payment-provider eligibility.
Products and sizing
How should I choose my size?
Check the size guide shown for the product before ordering. Footwear sizes are displayed in UK sizing where applicable. If you are between sizes, compare your measurements with the product’s chart.
About the business
Who operates PHILMAN?
PHILMAN is an online fashion retailer operated by NOVAPRIME LLC.
Registered business mailing address: 5830 E 2nd St, STE 7000 #31244, Casper, WY 82609, United States.
Business operational address: 1461 Trojan Dr, Casper, WY 82609, United States.
PHILMAN is online-only; neither address is a public shop, warehouse or return facility. Read our Business Model Disclosure for more information.
Contact us
Email: support@philmanwear.com
Phone: +1 650-912-5185
Support hours: Monday–Friday, 9:00 AM–5:00 PM UK Time